Customer First. People Led. Innovation Driven.

Our Strategy

Focused on the right strategy

Customer First is about removing friction. People Led is our employee experience. And Innovation Driven is the value we create for shareowners.





Explore Our HistoryExplore Our History

How a $100 loan started it all

The story of UPS, the world's largest package delivery company, began more than a century ago with a $100 loan to jumpstart a tiny messenger service.

Explore Our History

Leading the industry and connecting the world

UPS is guided by leaders who constantly inspire us. We believe everyone has the power to make an impact and by serving others, you serve the collective good, moving everyone forward.

Meet Our Leadership
Meet Our LeadershipMeet Our Leadership

"UPS is a company with a proud past and an even brighter future. Our values define us. Our culture differentiates us. Our strategy drives us. At UPS we are customer first, people led and innovation driven."

Carol B. Tomé
Carol B. Tomé, UPS Chief Executive OfficerCarol B. Tomé, UPS Chief Executive Officer